Answers to the practical questions.

We ship to every US state where kratom is legal under state law. We don’t ship internationally, and we don’t ship to states where kratom is banned at the state level.

SeeState-by-state legal guide

Orders placed before 2pm ET typically ship the same business day; everything else ships the next business day. Standard delivery is 3–5 business days. Express options are available at checkout.

Standard shipping is free on orders over $75. Below that, standard shipping is a flat rate calculated at checkout based on weight and destination.

We follow state law. Where kratom is legal statewide but locally restricted — specific counties or cities — we ship to the state. Local rules at the county or city level can vary, so a quick check of your municipality before ordering is a good idea. Where kratom is banned at the state level, we don’t ship.

SeeState-by-state legal guide

Yes. Outer packaging carries no product imagery and no mention of kratom — just a plain shipping label. Inner packaging is branded for unboxing, but nothing about the outer parcel signals what’s inside.

Kratom is intended for adults. We ask everyone to confirm they’re 21 or older before reaching the shop — it’s the threshold most state and local laws use, and the right floor for a regulated category.

Most US states allow adult purchase and possession. A handful have banned it; others have age, packaging, or testing requirements. Our state-by-state guide tracks the current map and links to the underlying legislation.

SeeState-by-state legal guide

Twenty-one across every state, even where local law sets the minimum lower. A consistent floor is simpler to remember, and it matches the threshold most regulators are heading toward.

Where state law mandates labelling, contaminant testing, or vendor registration, we comply on our end. The products you receive will meet those requirements before they leave us. Local ordinances at the county or city level can vary, so a quick check of your municipality before ordering is a good idea.

Cool, dry, dark, sealed. A pantry or cupboard away from sunlight is fine. The enemies are heat, humidity, and light — they degrade the alkaloid profile over time. Original packaging works; if you’ve decanted, an opaque airtight container is better than a clear jar.

Powder stays at full quality for about twelve months when stored well; extracts hold longer because the concentrated form is more stable. Every batch ships with a manufactured-on date. You can use it past that — it slowly loses character rather than going off in a food-safety sense.

Powder is dried leaf, ground. Capsules are the same powder pre-portioned in gel or vegetable shells. Extracts are concentrated — much less product for a similar character, prepared differently. Our Strain Guide and Usage pages cover which format suits which routine.

SeeStrain Guide·Usage & Preparation

Every batch we sell carries a Certificate of Analysis confirming it’s tested for heavy metals, microbial contaminants, salmonella, and alkaloid content. Beyond that, kratom is a botanical and individual response varies. Start with the lower end of any serving range if you’re new to a strain.

SeeResponsible Use

A CoA is the third-party lab report for a specific batch. It documents what’s in the product — alkaloid content, heavy metal levels, microbial counts — and confirms what isn’t — salmonella, pathogenic bacteria. Reputable kratom carries one; reputable vendors publish it.

Every batch: heavy metals (lead, mercury, arsenic, cadmium), microbial contaminants (yeast, mould, coliforms), salmonella, and mitragynine plus 7-hydroxymitragynine alkaloid content. The full panel for each product is on its CoA.

SeeCoA Library

The American Kratom Association runs a Good Manufacturing Practices programme that audits kratom producers against a defined standard. "AKA GMP-equivalent" means we operate to that same standard — same documentation, same controls, same testing requirements — without holding formal AKA membership. Some brands we carry are AKA-qualified members directly; that’s noted on each brand’s page.

Every batch has a number printed on the package. Enter it on the CoA Library page and the lab report for that exact batch will come back. If you can’t find your batch, contact us and we’ll send it directly.

SeeCoA Library

The floor is the same: every product in our shop has a CoA on file, regardless of brand. Above that, brands differ — some operate from single-farm sources, some are AKA-qualified members, some hold additional certifications. Each brand’s page lists what it specifically meets.

SeeBrands we carry

A single house line can’t cover every preparation and every preference at the quality bar we want to set. Carrying a curated set of brands we trust gives shoppers more options without diluting the standard — every brand on the site passes our vetting before it lists.

Three things we look for: published CoAs on every batch (not just on request), GMP-equivalent or better manufacturing, and a track record long enough to evaluate. Brands that meet those criteria and share our view on quality are invited to list their products.

Yes. All orders ship from our fulfilment in one package with one tracking number, including third-party brand items. You don’t deal with separate shippers or separate returns.

No. kratom.com carries plant-derived leaf and full-spectrum extracts only. Isolated 7-hydroxymitragynine and synthetic alkaloid products are a separate category.

Within one business day, Monday through Friday. Order-related questions usually move faster than general inquiries because they route directly to the fulfilment team.

Email us via the contact form. If your question is something other shoppers might also ask, we’ll add it here so it’s easier to find next time.

SeeContact